All products purchased from lunarixnails are carefully packaged, filled with love and care. Each item undergoes a thorough inspection before being packaged and shipped to all customers. We use soft foam pads and bubble wrap to ensure the safe delivery of your nails. However, in rare cases, accidents may occur during transportation.
If there is an issue with your product, please contact us, and we will do our utmost to resolve it promptly. Satisfied customers lead to satisfied crystals!
In case of any damage or replacement request, please contact us via email within 5-10 working days after receiving the package, and include your order number, a photo, and your inquiry in the email.
Refunds will be determined by lunarixnails at their discretion. All refunds will be processed through the payment method used for the initial purchase. Once we receive the item, we will begin processing the refund within 1-7 business days, and we will notify you immediately once the refund has been processed by us. The refund usually takes 7 business days to be credited to your account.
Please note that LunarixNails may or may not reimburse the return shipping costs during a refund or exchange (depending on the specific situation). LunarixNails bears no responsibility for any loss of returned items, so we recommend using FedEx or UPS for returning items. For items that are damaged upon return, LunarixNails bears no responsibility and may or may not process a refund/exchange.
Email: shutongshuijing@163.com